Delivery Policy for Erous Eshop
At Erous Eshop, we are committed to providing our customers with a smooth and hassle-free delivery experience. Below is our delivery policy, which outlines the key information you need to know about our shipping process:
- Shipping Methods: We offer a variety of shipping methods to accommodate the needs of our customers. These may include standard shipping, expedited shipping, and express shipping. The available shipping options and delivery times will be displayed at checkout.
- Shipping Costs: The cost of shipping will depend on the shipping method selected, the destination address, and the weight and size of the items being shipped. Shipping costs will be calculated and displayed at checkout.
- Order Processing: We strive to process all orders as quickly as possible. Once your order is placed, we will send you an email confirmation with the details of your order and the estimated delivery date. Please note that processing times may vary depending on the volume of orders and the availability of the products.
- Delivery Times: The estimated delivery time will depend on the shipping method selected and the destination address. We will do our best to ensure that your order is delivered within the estimated time frame, but please note that delivery times are not guaranteed and may be affected by factors such as weather conditions, customs clearance, and carrier delays.
- Tracking: Once your order has been shipped, you will receive an email with a tracking number and a link to track the progress of your shipment. You can also track your order through your account on our website.
- Delivery Address: Please ensure that the delivery address provided at checkout is accurate and complete. We are not responsible for any delays or additional costs incurred due to incorrect or incomplete delivery addresses.
- Signature Required: For certain high-value orders, a signature may be required upon delivery. If you are not available to sign for the package, the carrier may leave a notice and attempt redelivery or hold the package at a local depot for pickup.
- International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs fees, taxes, and import duties, which are the responsibility of the customer.
By placing an order with Erous Eshop, you agree to our delivery policy and understand that we will do our best to fulfill your order within the estimated delivery time. If you have any questions or concerns about our delivery policy, please don't hesitate to contact our customer service team.
Boxes are amply sized and your items are well-protected.
Return Policy for Erous Eshop
At Erous Eshop, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, please review our return policy below:
- Return Window: We accept returns within 14 days of the delivery date. Items returned after the 14-day return window will not be eligible for a refund or exchange.
- Return Eligibility: To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- Return Process: To start a return, please contact our customer service team with your order number and the reason for the return. We will provide you with instructions on how to return the item and the address to which it should be sent.
- Return Shipping: The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for items lost or damaged in transit.
- Refund Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process the refund to your original payment method within a certain number of days, depending on your bank or credit card company.
- Exchange: If you would like to exchange an item, please contact our customer service team to check the availability of the desired item. If the item is available, we will process the exchange and ship the new item to you.
- Sale Items: Sale items are not eligible for a refund or exchange unless they are defective or damaged.
- Custom or Personalized Items: Custom or personalized items are not eligible for a return, refund, or exchange.
By making a purchase from Erous Eshop, you agree to our return policy. If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We are here to help and ensure your satisfaction with your purchase.